Help Desk

Uploading a Document

• Click on the Document Manager link - this is where you upload the documents you wish to broadcast.
• Click Browse - this will open a browse window so that you can locate the file containing the document you would like to fax. (If you are using a merge document, please follow the directions at the top of the Document Manager to download the Merge Document Creation Utility). There is a link at the top of this page which will explain the supported document file formats.
• Click Start Upload.
• Once your document has been uploaded, it will appear in the list on the Document Manager page.

Uploading Your List

• Click on the List Manager link.
• Give a name to the list you wish to upload (e.g. My Client List)
• Click on the Browse button to select the file containing your comma delimited list (a .csv file which can be saved from Microsoft Excel) or other alternative list format. If you are using Excel for MAC make sure to save your file is a .CSV for MS-DOS format.
• Click on Start Upload.
• When your list file has been uploaded a new page will appear. Adjust these options to match the format of your list. If you uploaded a .csv file, you can just use the default options. Click Next.
• You will now be on the List Mapping page. This is where you have to match information in each column in your list with the appropriate data column on our server. For example, if column 1 in your list contains the recipient's last name, select LastName in the right-hand side pull down menu and so on. It is not necessary to map ever column. If you aren't using a Merge Document for this broadcast, you need only map the FaxNumber field. If you are using a Merge Document, you only need to map the columns which are present in your document. Click Next.
• Once your list upload successfully completes, you are ready to schedule your fax broadcast, referred to in our system as a batch.

Creating a New Batch

• Click on New Batch
• Step 1 is where you specify the document you will send. Choose it and click Next.
• Step 2 is where you specify the recipient lists you are sending to. Check the desired list(s) and click Next.
• Step 3 is where you set Batch Options such as the start time, cut-off conditions, page stamping information, as well as other miscellaneous options. Note that you can schedule a batch up to 90 days in advance and have it cut-off at a specific time, after a specific number of successful faxes, and/or after the cost of the job reaches a certain amount. Make sure the Page Stamping Options contain the correct information for your broadcast as this will appear in the header of every fax sent. You can preview what the fax will look like by clicking View. Click Next when you are finished on this page.
• Step 4 contains the Quote for your job. Check over this page and make sure everything is correct before Finishing (note that the quoted price is a max estimate and your final batch cost should not exceed this amount, although it may end up being less). If you need to make any modifications to the batch, clicking Previous will take you back to prior steps. You can also send yourself an instant Test Fax by clicking on the Test Fax button at the top. When you are satisfied that everything is correct and have accepted the Terms & Conditions, click on Finish and your job is submitted and marked Ready.

Checking Your Job Status

• Click on Batch Status
• Find the Batch ID which you are interested in on the list. Click on this batch's ID.
• The Batch Details page will give you pertinent information about your batch. After the batch has completed, a link will appear on the bottom of this details page which will allow you to download the Fax Batch Results, which contains a detailed log of the results of your broadcast.