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We strive to provide top support to our users. Below is a list of categories that our users commonly need more information on. Click on the category that matches your question and read more about it. If you can't find an answer, go to our Contact Us page and request help via email from our support staff.

General

Using The VFM Service

Accounts

Using The Bulk Service

Just Ask Judy

Just Ask Judy Podcasts
Helpful tips and insights via MP3 audio. Listen and learn!

Automating Fax Transmissions

Learn how to use our service with your server based processes and get your faxes out. Use email or our SOAP based web service to connect and automate your inbound and outbound faxing needs.
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"FlatRateFax has been extremely cost effective and convenient. After 3 months of use, I have saved an average of $98.00 a month. I no longer require a second phone line. I don’t waste paper from all of the unwanted faxes my company receives, not to mention, the fax cartridges not being wasted. I never miss an important fax because my email travels with me on my phone when I leave the office. FlatRateFax has proven to be a good business decision!"

Sabrina M.

ProLending Mortgage

"I wish to express my appreciation for the support I received from John. He was very helpful and patient as I wrestled my way through my first broadcast fax job. Many other services were out for the day, but yours was willing to "hold my hand" through the process to get the job done. I feel confident that I will use your service as long as my company needs fax services, since John's service helped me meet an important deadline. Thank you John..."

Larry D.

Power Smart Technologies