Help Desk

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We strive to provide top support to our users. Below is a list of categories that our users commonly need more information on. Click on the category that matches your question and read more about it. If you can't find an answer, go to our Contact Us page and request help via email from our support staff.

General

Using The VFM Service

Accounts

Using The Bulk Service

Just Ask Judy

Just Ask Judy Podcasts
Helpful tips and insights via MP3 audio. Listen and learn!

Automating Fax Transmissions

Learn how to use our service with your server based processes and get your faxes out. Use email or our SOAP based web service to connect and automate your inbound and outbound faxing needs.
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"You folks are really good with customer service. I wish everyone I dealt with was as responsive."

Jeudi J.

AT&T Business Solutions

"I am very happy that I made the switch from my fax machine to FlatRateFax.com. When I am waiting on an important fax, I no longer have to worry about my fax machine being out of paper or toner, or a paper jam ruining my fax. I'll never own another fax machine. Thank You FlatRateFax.com!!!!!"
Eden Construction Partnership, Inc.